All questions related to your profile and managing it

• How can I change my password? 448
• I play in several clubs, can I have a single login? 286
• I have a single account across several clubs, how do I choose which club to display? 229
• A family member wants to become a member, can I add them? 183
• How do I book for a family member? 50
• I've lost my password. How can I recover it? 272
• How do I change my profile photo and information? 40
• I have several accounts: how do I merge them into a single login? 56
• How do I change the site language? 62
• How do I set my personal access code? 68
• My data: download, leave the club, delete my account 53
• How do I become a club member online? 50

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 170
• Why are some cells pink on the board? 406
• How can I make a booking 975
• How can I book with a guest? 280
• How can I edit a booking? 248
• How can I delete a booking? 332
• All courts are occupied. Can I join the waiting list? 105
• What payment methods are available to me for a booking? 137
• How to create an open booking 97
• How to join an open match 68
• Where can I find the court access code (door code)? 41
• How do I withdraw from an open match? 41
• How do I view my booking history? 50
• How do I see the weekly schedule? 45
• How do I find and book at another club? 47

How do I register for a camp or a school?

• Sign up for a tennis lesson 131

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 59
• How do I pay for a booking with my wallet? 50
• How do I split the payment with my partner? 50
• How do I use my restaurant vouchers? 48
• How do I view and pay my invoices? 59
• How do I download my certificates? 29
• How do I send money from my wallet to another member? 46

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 48
• How do I join my club's WhatsApp groups? 42
• How do I take part in the Défi-Plugin (challenge tournament)? 33

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 59
• How do I turn on dark mode? 53
• How do I install the Plugin.ch mobile app? 45
• How do I choose the notifications I receive on my phone? 51
• Where can I find the messages sent by my club? 57

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 58
• The administration home page 40

• Manage access 78
• Manage membership cards 84
• Manage clubhouse 64
• Manage restaurant credit 57
• Manage email sending 60
• Manage invoicing 66
• Manage member groups 60
• Manage registrations 56
• Manage special days 54
• Manage offers 65
• Manage online payments 46
• Manage billing regions 44
• Manage the club manager 43
• Manage challenge tournaments 53
• Manage RFID validation 61
• Manage general settings 62
• Setting up the accounts (general ledger) 60
• Configure EBICS: connect Plugin.ch to your bank 59
• Gate access log 61
• Manage multiple buildings 51

• Create a new court 75
• Manage court groups 65
• Manage booking periods 71
• Manage court usage 69
• List, edit, or delete a court 62
• Manage sports 57
• Close courts 76

• Create a new season 55
• Edit or delete a season 73
• Open the winter season by copying last season 38
• Link a sport to a season 44

• Manage recurrence authorizations 49
• Manage restrictions 65
• Manage subscription type 88
• Create booking prices: per session or per season 63
• Check rates with the rate grid 53
• Manage non-member and pay-as-you-go deductions 38
• Booking without a subscription: the guest subscription 40

• Create an item 69
• Assign an item to a member 51
• Edit or delete an item 56
• Delete an item assigned to a member 60
• Import linked items from Excel 51

• Display the member list 69
• Create a new member 94
• View a member's detailed information 66
• Display a member's operational data 54
• Manage member subscriptions 69
• Import member data 46
• Print member cards 51
• Print and export the member list 51
• Charge an item to a member or a group 43
• Link a member to a group 62
• Edit and delete a member 52
• Search for a member 55
• Managing duplicates: merging two profiles 58
• Managing units to be deducted: personalised hours and non-members 45
• Manage Swiss Tennis licenses 59
• Topping up a member's wallet 55
• Find and reactivate a removed member 48
• Issue a certificate for a member 50
• Managing families 48
• Handling erasure requests (GDPR) 80

• Add a new sponsor 46
• Invoice sponsors 56
• Re-invoice sponsors 61

• Assign and remove a role 55
• Roles and access: create and edit a role 74

• Activating the Lessons module 64
• Creating lesson items 55
• Create, edit, and delete a lesson 57
• Manage lesson groups 73
• Manage lesson enrollments 67
• Prerequisite 74
• Invoice and reminder texts 53
• Teachers' schedule 48
• Grouped payments of registrations (basket) 54
• Change the rate of a registration 55
• Copy a lesson for the next season 62

• Complete management of equipment rental 60

• Find old invoice groups (archives) 67
• Invoice considerations and display 68
• Create invoices 67
• Send invoices by email 48
• Manage payment reminders 63
• Print invoices 56
• List and search invoices 55
• Edit and delete invoices 64
• Invoicing a membership fee or an item: what's the difference? 70
• Automatic reminders for e-mail invoices 49
• Keeping the accounts with the general ledger 70
• Manage family discounts 57
• Import accounts from Excel 41
• Carry an overpayment over to the next invoice 37
• Transit accounts for online payments 64
• How invoice dates are calculated 54
• Annuler une facture ou une ligne déjà comptabilisée 57

• List of bank payments 50
• Processing via bank files 50
• Process a manual payment 60

• Process installments 58

• Managing bookings in the schedule 91
• Configure and use open matches 67
• Manage the set times 47
• Create a promo code and use it 65
• Refund a fixed-hour session that was released and taken again 47
• Moving a booking and creating a recurrence in the schedule 65
• Creating and managing recurrences 69
• The weekly view and the all-sports view 64
• The cash journal and the history of a booking 61
• Manage cash register prices 61
• Offering items with a booking 63
• Deleted bookings and deletion records 45
• Replace a player on a fixed hour 53
• A fixed hour cannot be added: nothing is displayed 48

• Manage automatic emails 59
• Sending bulk emails 64
• Manage messages 75
• History of sent emails 51
• Writing an e-mail with the editor 76
• Birthday and inactive member e-mails 47

• Manage challenge tournaments 57

• Enable partner search 52

• The statistics dashboard 60
• Invoicing bookings from the statistics 53

• Access the program 69
• Booking by a member 85

• Creating and configuring a lesson 68
• Sign up for a tennis lesson 51
• Managing registrations (administrator) 64
• Managing groups and the schedule 59
• Tennis lesson invoicing 54
• Invoicing check and Youth and Sport export 66

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 48
• Adding and editing an employee 61
• Special cases: minor salary, young people, pensioners, LPP 46
• Running the monthly payroll 68
• Entering a compensated absence (army, maternity, illness, accident) 46
• The 13th salary and holidays for hourly employees 47
• Paying salaries and reconciling them with the bank 55
• Correcting an approved payslip 49
• Salary certificates and annual lists 44

You'll find all the questions about booking without an account

• How can I book if I don't have an account 902
• Where can I find available courts in my area? 161
• How can I edit/cancel my booking if I don't have an account? 179